Refund and Returns Policy

1. Store products (supplements, bundles, scales)

• Unopened products: return within 30 days of delivery for a refund of the product price. Products must be unopened, with seals intact.
• Opened products: for health and safety reasons, we can't accept opened supplements, except as stated below.
• Damaged, defective or wrong items: tell us within 14 days of delivery at [email protected] with your order number and a photo. We'll send a replacement or refund, including shipping, and you don't need to return the item unless we ask.
• Bundles: you can return a whole unopened bundle. If you return part of a bundle, the refund is the bundle price minus the regular price of the items you keep.
• BC-12 scale: unopened scales can be returned within 30 days. A scale included with a weight loss program can be returned only if you cancel before your start session (see the Weight Loss Program Terms).

How to return: email [email protected] for a return authorization before sending anything back. Return shipping is paid by you unless the item was damaged, defective or wrong.

Refund timing: we refund to your original payment method within 10 business days after we receive the return. Original shipping charges are not refunded unless we made a mistake.

2. Subscribe & save orders

Each subscription order is treated as a separate store order for returns. To stop future orders, cancel in your Shopify customer account before your next order is processed. See our Subscribe & Save Terms.

3. Weight loss programs

Program cancellations and refunds are covered by our Weight Loss Program Terms and Results Guarantee.

4. Coaching and other sessions

Sessions you pay for separately can be cancelled for a full refund up to 24 hours before the session. Late cancellations and no-shows are covered by our Booking and Cancellation Policy.

5. Courses

Paid courses can be refunded within 14 days of purchase if you have completed less than 25% of the course. Certificates already issued are revoked when a course is refunded.

6. Partner joining fee

• The $100 Partner joining fee is fully refundable for 14 days after you join. Email [email protected] to request it.
• A refund ends your Partner status. Any commissions not yet paid are cancelled, and the Partners and customers you enrolled are moved to your sponsor.
• After 14 days, the joining fee is not refundable.

7. Partner orders and commissions

When an order credited to a Partner is refunded or charged back, the commission on that order is reversed. If the commission was already paid, we deduct it from future earnings.

8. Gift cards

• Gift cards can be used for store products and weight loss programs on absofitly.com.
• Gift cards do not expire and have no fees.
• Gift cards can't be returned or exchanged for cash, except where the law requires.
• Lost or stolen gift cards can't be replaced; treat them like cash.

9. Your legal rights

Nothing in this policy limits any right you have under law.

10. Contact

[email protected] · (407) 798-8798