Your Primary Fitness Provider(407) 798-8798[email protected]
Free Consultation

Weight Loss Program Terms and Results Guarantee

Effective November 8, 2026Last updated November 8, 2026

These terms apply to Absofitly weight loss programs, together with our Terms of Use, Booking and Cancellation Policy, Health Information Consent and Program Participation Waiver.

1. The programs

  • Length: 20-day or 40-day program, using the licensed NutriMost program.
  • Coaching options:
    • Full Coaching: a start session, weekly coaching sessions and a final review. Only Full Coaching includes the Results Guarantee.
    • Partial Coaching: a start session, coaching sessions every other week and a final review.
    • No coaching: program materials and supplements only.
  • New clients receive a BC-12 smart scale with their program. Returning clients receive a discounted program without the scale.
  • Weight goal. Each program has a set weight goal: 10 lb for the 20-day program and 20 lb for the 40-day program, measured from your weight at your start session.
  • Your program plan. At your start session, you and your coach agree on a written program plan, which is recorded in your account.
  • Price. Program prices are shown after your free consultation and on your order summary before you pay. Your receipt shows the price of each part of the program (coaching, supplements and scale).

2. Who can join

You must be 18 or older, complete the onboarding questionnaire truthfully, accept the Health Information Consent and the Program Participation Waiver, and get your doctor's clearance if we ask for it. We may decline or pause a program if it isn't safe for you. If we decline you before your program starts, we refund you in full.

3. Payment, insurance and CareCredit

You can pay by card, CareCredit, or, for covered services, through your health insurance. If you use insurance, you are responsible for any amount your plan doesn't pay, including deductibles and co-pays. CareCredit is a credit card issued by Synchrony; its terms are between you and the issuer.

4. When your program starts, pausing, and session credits

  • Your program starts on the date of your start session.
  • You may pause once, for up to 7 days, for illness, a medical reason or a family emergency. Tell your coach before or during the pause; the program end date moves back by the length of the pause.
  • Coaching sessions included in your program are added to your account as session credits. Session credits end when you reach your program's weight goal, or 60 days after your program's scheduled end date, whichever comes first. Unused session credits have no cash value.

5. Cancelling and refunds (outside the Results Guarantee)

  • Before your start session: you can cancel for a full refund, less the price of any supplements or scale already shipped and opened. Unopened supplements and an unopened scale can be returned under our Refund and Returns Policy.
  • After your start session: program fees are not refundable, except under the Results Guarantee or where the law requires.

6. Results Guarantee (Full Coaching only)

We stand behind Full Coaching. If you do your part and don't reach your program's weight goal, we'll make it right.

Who is eligible

  • New and returning clients who bought a Full Coaching 20-day or 40-day program.
  • The guarantee applies once per client in any 12-month period.
  • Not eligible: clients who are pregnant or become pregnant during the program; clients whose coach or clinician changes or stops the plan for a medical reason; and clients who start a new medication that affects weight during the program (we'll refund the coaching fee for the unused part of the program instead).

The target

Losing at least 10 lb on the 20-day program, or at least 20 lb on the 40-day program, from your weight at your start session to your weight at your final review.

What you need to do

  1. Attend your start session, every weekly coaching session and your final review. You can reschedule sessions under our Booking and Cancellation Policy; one missed session is allowed.
  2. Weigh in on your BC-12 scale (or with your coach) at least 3 times a week, with readings synced to your account.
  3. Follow your eating plan and log your meals in the app as your coach directs.
  4. Take the supplements in your program as directed.
  5. Hold your final review within 7 days after your program ends.

What you get if you don't reach the target

You choose one:

  • Refund: 100% of the coaching fee shown on your receipt, or
  • Extra coaching: free Full Coaching for another 20 days, with a new final review.

The guarantee does not refund supplements, the BC-12 scale, shipping, consultations or insurance co-pays. Amounts billed to your insurance are refunded to you only to the extent you paid them.

How to claim

  • Submit the claim form in your account (or email [email protected]) within 14 days after your final review.
  • We check your session attendance and weigh-in history in your account automatically. You don't need to send anything else, but you can add notes.
  • We'll decide within 14 days of your claim and pay approved refunds to your original payment method within 10 business days after that.
  • If we deny a claim, we'll tell you which requirement wasn't met. You can ask for a second review by a different staff member.

The guarantee window closes 30 days after your program's scheduled end date (plus any approved pause).

7. Results vary

Weight loss depends on many factors, and individual results vary. The program's weight goal is the guarantee's target, not a prediction or promise of typical results. See our Medical and Supplement Disclaimer.

8. Questions

[email protected] · (407) 798-8798