Frequently asked questions
Questions about food, exercise and losing weight? See the weight loss FAQ.
Programs
What happens at a free consultation?
You answer a few questions online, then talk with a coach about your goals and options. After it, you can see program prices and every option. If it’s your first program, your BC-12 smart scale is included. There’s no obligation.
How long are the programs?
Programs run for 20 or 40 days, with Full Coaching (a session every week), Partial Coaching (every other week) or no coaching.
How long can I use the app and program content?
Your program includes 90 days of access to the app and program content.
Can I do the program online?
Yes. Coaching can be by video, with the BC-12 scale syncing your results from home.
How does the Results Guarantee work?
Full Coaching includes a Results Guarantee: see the Weight Loss Program Terms. Partial Coaching and self-guided programs aren’t covered. Results vary.
Can I get a refund on a Partial Coaching or self-guided program?
No. Only Full Coaching programs have refunds and the guarantee.
What if I need to cancel a coaching session?
Cancel or reschedule at least 24 hours before the session for a refund or credit. Later cancellations and no-shows count as a used session.
Orders & Autoship
How do I change or skip an Autoship delivery?
Log in to My Account and open Autoship to skip, reschedule or cancel any time.
Do I pay extra for shipping on a program?
No. Shipping is built into program prices.
Where do you ship?
We ship within the United States. Orders are fulfilled by our fulfillment partner and our warehouse in Pittsburgh, PA. Shipping options, costs and delivery estimates are shown at checkout.
Account & wallet
How does my wallet balance work?
Wallet credit is applied first at checkout. Any remaining amount is paid by card or PayPal.
One login for everything?
Yes. The same login opens your customer account, partner back office or admin tools, depending on your role.
Partners
How do I become an Absofitly Partner?
See how the Partner Program works on the Partner Program page, and the Partner FAQ for partners’ questions.